Customer Success Story: High 5 Family Entertainment Centers
by Meritech, on March 9,2021
|Customer||High 5 Family Entertainment|
|Industry||Entertainment & Recreation|
High 5, the premier bowling and entertainment destination in central Texas, recently partnered with Meritech to install CleanTech® Automated Handwashing Stations in an effort to reopen safely during the COVID-19 pandemic through fun and effective handwashing.
About High 5 Family Entertainment Centers
Founded in 2016 by local Austin business leaders and Texas Longhorn Football lettermen, High 5 combines attentive guest service, a scratch kitchen menu, and signature craft cocktails with cutting-edge attractions, including Bowling, Axe Throwing, Topgolf®, Swing Suites, Multiplayer Virtual Reality, Laser Tag, and Arcade. While both of their Greater Austin-area locations appeal especially to adults, High 5 has proven to be a top entertainment destination for all ages in Central Texas, having won or been nominated for numerous awards for their birthdays and programming for children.
What Challenge Did CleanTech® Automated Handwashing Solve for High 5?
When the COVID-19 virus reached pandemic levels in spring of 2020, the inherent emotional comfort level people expressed with "Family Entertainment" destinations worldwide declined significantly. With communities around the globe locking down and people isolating to help prevent the spread of COVID, High 5 faced an immense challenge: how could they continue to operate while safely mitigating the risk of COVID-19 and building customer confidence in the safety of visiting their facility?
CleanTech® Automated Handwashing Stations Installed by High 5 Entertainment Centers
To overcome COVID fears, the High 5 leadership team implemented a series of new rigorous operating procedures and safety measures specifically designed to eradicate the spread of COVID-19, one of which included improved handwashing stations for guest use. High 5 reached out to Meritech to learn more about CleanTech® Automated Handwashing Stations and to explore their potential fit in a bowling & family fun center.
Meritech recommended the use of a CleanTech® 500EZ, designed for high throughput areas, to deliver a perfect hand wash in 12 seconds using 75% less water and producing 75% less waste than washing hands manually in a traditional sink.
CleanTech® helps High 5 reach their hygiene goals and mitigate risks during COVID-19
Installation of the CleanTech® Automated Handwashing Stations at High 5 helped them reach their hygiene goals and set new standards for hygiene during a time where it was needed most:
"Arguably every High 5 guest looks forward to and uses the system, and since we offer all of our primary attractions 'fresh and clean' to guests in the first place, we feel comfortable claiming High 5 as the new standard for cleanliness and disease prevention in our industry." said Scott Emley, High 5's Chief Executive Officer.
"Meritech helped us understand which product was right for us, where the stations should be installed in each High 5 facility based on guest foot traffic and reducing other cross-contamination risk points, and installing the station was quick and simple," said Keri Little, High 5 Vice President of Hospitality. "On top of mitigating the risk of spreading disease, CleanTech® also gives our guests a unique and enjoyable experience that convinces our guests to tell their friends … and to keep coming back to High 5."